- To ensure your chocolates arrive fresh we package them using insulated shipping boxes containing frozen gel packs. We will not ship orders so that they are in transit over the weekend because we don't want your chocolates sitting in a warehouse waiting to get to you!! If you are making a large order, or have a specific date in mind that you would like to receive your chocolates, make sure you keep this in mind. Our normal shipping days are Monday and Tuesday and we send everything via USPS Priority Mail to make sure there is no weekend layover. If you choose a shipping option that we feel might make your order not arrive safely or in perfect condition, we will call you to discuss and provide you with other options.
- When you join the Lindsay Truffler club, you will be billed on your first order for the cost of the club and one month of shipping. We will bill you monthly for the shipping until the end of your membership. Example: You love our chocolates so much that you decide to join our elite group of chocolate lovers and order the 1 year, 24 chocolates per month club. On your first order, you will be billed for the club membership, and shipping for delivery. In months 2-12 of your membership, you will only be billed for the shipping charges.
We ask that you provide a US street address - we cannot ship to P.O. boxes. Ensure your shipping info is correct as we cannot be responsible for shipping to an incorrect address, or to an address that is not complete (suite or apartment number.) For optimum freshness, try and make sure someone is home when your chocolates are due to arrive so they don't sit outside or are subject to any weather impact.
- We will make every effort to insure each chocolate that is sent out is in pristine condition when it leaves our shop - if you get an order that does not arrive that way, contact us right away and we'll work with you to make things right. Shipping charges will not be refunded and if you decide that you wish to return a product, it will need to be in new condition which means we won't accept any chocolates that have a bite taken out of them for a refund. :)
Lastly, as much as we would like to be able to hand deliver every box of our chocolates, we can't. Since shipping may be impacted by various conditions (weather, work stoppages, and other circumstances outside of our control) we can't be responsible for any delays in shipping. No refunds will be provided for that type of situation.
At this time, We only ship within the continental US. If you would like to pick up your order in person or find out if we can deliver them to you, please call us at 989-391-9480 for more details!